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TERMS & CONDITIONS

A legal disclaimer

Terms & Conditions - the basics 

Welcome to Lake Spivey Flower Shop! By accessing or using our website (www.lakespiveyflowershop.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General Information

Lake Spivey Flower Shop provides floral arrangements, event setup, delivery services, and related products. Our services are subject to availability, and we reserve the right to refuse service to anyone for any reason at any time.

2. Orders and Payment 

  • All orders must be paid in full before processing.

  • We accept major credit/debit cards and other secure payment methods listed on our website.

  • Orders cannot be modified or canceled once they have been processed.

  • Prices are subject to change without notice. Taxes and delivery fees apply where applicable.

3. Delivery Policy

  • We offer same-day delivery for orders placed before our cut-off time.

  • Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.

  • If the recipient is unavailable, flowers may be left in a secure location or with a neighbor. We are not responsible for lost or damaged arrangements after delivery.

  • Incorrect addresses may result in additional fees or non-delivery.

4. Refunds and Replacements

  • Due to the perishable nature of flowers, all sales are final. However, if you receive damaged or unsatisfactory products, please contact us within 24 hours of delivery.

  • We may offer a replacement or store credit at our discretion.

  • Color and flower substitutions may occur based on availability, but we ensure similar quality and value.

5. Event and Wedding Services

  • A deposit is required to secure event bookings.

  • Cancellations must be made at least 14 days in advance for a partial refund.

  • Any last-minute changes are subject to approval and additional charges.

6. Use of Website

  • You agree not to misuse our website for fraudulent purposes.

  • Unauthorized use of content, including images and text, is prohibited.

  • We reserve the right to modify or discontinue the website at any time without notice.

7. Privacy Policy

  • Your personal information is used solely for order fulfillment and customer service.

  • We do not share or sell your information to third parties.

  • Our website may use cookies to enhance user experience.

8. Limitation of Liability

  • Lake Spivey Flower Shop is not liable for indirect, incidental, or consequential damages arising from the use of our services.

  • Our liability is limited to the cost of the product or service purchased.

9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📍 Stockbridge Location: 889 SR 138E, Stockbridge, GA 30281
📍 Riverdale Location: 1815 Highway 138, Riverdale, GA 30296
📞 Phone: 404-896-6195
📧 Email: support@lakespiveyflowershop.com
🌐 Website: www.lakespiveyflowershop.com

By using our website and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

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